Terms and conditions

These terms and conditions govern the use of the flower delivery services. By placing an order with us, you agree to abide by these terms and conditions.

1. Ordering and Delivery

1.1 Order Placement: You can place an order through our website or by contacting our customer service team. Orders are subject to availability, and we reserve the right to reject or cancel any order.

1.2 Delivery Area: We deliver flowers within Phuket, Thailand, and to the specific areas mentioned on our website. Please ensure the accuracy of your delivery address and contact information.

1.3 Delivery Time: While we make every effort to deliver your order at the requested time, we cannot guarantee specific delivery times. Deliveries may be affected by factors such as traffic, weather conditions, and other unforeseen circumstances.

1.4 Delivery Charges: If there ae any delivery charges, they will be  clearly stated during the checkout process.

2. Product Quality and Substitution

2.1 Flower Varieties: The flowers in our arrangements are subject to seasonal availability. We will do our best to provide the flowers as described in our product listings. However, we may need to substitute certain flowers or colors with those of equal or greater value without prior notice.

2.2 Quality Assurance: We take great care in selecting and arranging our flowers. We will try our best that all floral arrangements will be fresh and in good condition upon delivery.

3. Payment

3.1 Payment Methods: We accept payment through the payment methods specified on our website. All payments must be made in Thai Baht (THB).

3.2 Payment Confirmation: Your order will be processed once we receive confirmation of payment. If there are any issues with payment authorization, we will notify you.

4. Cancellation and Refunds

4.1 Cancellation: Once an order is placed and confirmed, it cannot be canceled or modified. Please review your order carefully before proceeding with payment.

4.2 No Refunds: We do not offer refunds for delivered orders, regardless of the circumstances. All sales are final.

5. Customer Service

5.1 Customer Support: If you have any questions or concerns about your order, please contact our customer service team via the contact information provided on our website.

6. Privacy

6.1 Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy on our website to understand how we collect, use, and protect your personal information.

7. Amendments to Terms and Conditions

7.1 Changes: We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review the terms and conditions periodically for any changes.

8. Governing Law

8.1 Applicable Law: These terms and conditions are governed by the laws of Thailand. Any disputes arising from or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Thailand.

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using our flower delivery services.